Super, thank you for letting me know (I removed your previous post to protect the email). So, in that case it’s very easy to upgrade your licenses – just go to the licensee site link that was sent in the original license mail and log in with the licensee login credentials that were set up at that time. The latest framework versions will be on that site and you can get the latest OpenEars version at the link above.
Let me know if upgrading doesn’t fix your issues and I’ll be happy to help.