This payment allows the purchase of one month of OpenEars or OpenEars plugins support incidents via private email. After making the payment you can submit a question via the contact form and we’ll discuss your question via email within 48 hours. You can read the support terms here.
This length of support contract has been designed to comfortably encapsulate the usual timeframe over which OpenEars implementation questions tend to occur for a project. However, some companies require longer support contracts in order to give clearance for the purchase of a software product. If that is the case for your project, please feel free to get in touch via the contact form to discuss pricing and availability for longer support contracts.